Refund Policy

1. Satisfaction Guarantee

Barlancer offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality or performance of our time planning and tracking services, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services within the timeframes specified in this policy.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical Issues: Persistent technical problems that significantly impair your ability to use our services and that our support team cannot resolve within a reasonable timeframe
• Service Availability: Extended service outages that prevent access to critical features
• Billing Errors: Incorrect charges or duplicate billing
• Feature Discrepancy: Material discrepancy between advertised features and actual service functionality
• General Dissatisfaction: If you are unhappy with the service for any reason within 14 days of initial purchase or subscription start

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of your initial purchase or the start of your subscription for general dissatisfaction
• 30 days of the charge date for billing errors
• 7 days of experiencing technical issues or service outages after our support team has been unable to resolve the problem

Refund requests submitted after these timeframes will be evaluated on a case-by-case basis and may not be eligible for a full refund.

4. How to Request a Refund

5. Refund Processing

5.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

5.2 Processing Time

Once approved, refunds are typically processed within 5-7 business days. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

5.3 Partial Refunds

In some cases, we may offer partial refunds based on:

• The length of time you've used the service
• The nature and severity of the issue experienced
• The extent to which you've utilized premium features

We will clearly communicate the amount and reason for any partial refund offered.

6. Exceptions and Limitations

The following situations are generally not eligible for refunds:

• Requests made after the specified timeframes without extenuating circumstances
• Issues resulting from your own technical environment or improper use of the services
• Dissatisfaction with features or functionality that were accurately described before purchase
• Service changes or updates that were announced in advance
• Accounts terminated due to violations of our Terms of Service
• Enterprise or custom plans with separately negotiated terms

7. Subscription Cancellations

7.1 Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund. Cancellation stops future billing but does not automatically provide a refund for charges already processed.

7.2 How to Cancel

You can cancel your subscription at any time by:

• Accessing the Subscription section of your Account Settings
• Contacting our support team at support@barlancer.com

7.3 Effect of Cancellation

Upon cancellation:

• You will maintain access to the service until the end of your current billing period
• Your account will revert to the free plan when your paid subscription expires
• No further charges will be made unless you reactivate your subscription

7.4 Refunds for Cancelled Subscriptions

If you cancel your subscription and wish to request a refund for the current billing period, you must follow the refund request process outlined in section 4 and meet the eligibility criteria in sections 2 and 3.

8. Statutory Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union or United Kingdom, you have legal rights in relation to services that are not performed with reasonable skill and care, or if they are not as described. Nothing in this policy will affect these legal rights.

For consumers in the European Union, you have a right of withdrawal from a distance contract within 14 days without giving any reason. However, you acknowledge that when you use our services (e.g., by logging in and accessing the features), you request the immediate provision of the service before the expiration of the withdrawal period, and therefore, your right of withdrawal may be limited once service delivery has begun.

9. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about our Refund Policy, please contact us: